At MP Dry Fruits, customer satisfaction is our top priority. Because our products are perishable food items (dry fruits, nuts, seeds, and raisins), we maintain strict hygiene and quality protocols. Please review our Refund, Return, and Cancellation policy below.
1. Order Cancellations
- You can cancel your order within 2 hours of placing it or before the order status is marked as "Processed" or "Shipped," whichever occurs first.
- Once the product is handed over to our courier partner or shipped, cancellations cannot be processed.
- To request a cancellation, please email us immediately at info@mpdryfruits.com or call us at 7947428823 with your Order ID.
2. Returns and Replacements
- Due to food safety and hygiene regulations, we do not accept returns on food products once they have been delivered, unless the package is damaged, contaminated, or the wrong item was delivered.
- If you receive a package that is damaged, tampered with, or contains incorrect items, you must report it to us within 24 hours of receiving the package.
- To report a damaged or incorrect order, email us at info@mpdryfruits.com with your Order ID and attach high-quality photos/videos of the outer package, invoice, and the products received.
3. Refund Process
- Upon validating your claim, we will either send a replacement shipment or issue a full refund to your original payment method.
- Approved refunds will be processed and credited back to your original source of payment (credit/debit card, net banking, UPI, or wallet) within 5 to 7 business days, depending on your financial institution's processing cycles.
- If an order transaction fails but the amount is debited from your account, the payment gateway usually reverses the transaction automatically and issues a refund within 2 to 3 business days.
4. Non-Refundable Situations
Refunds or replacements will not be issued in the following circumstances:
- Incorrect shipping address or contact details provided by the customer, leading to failed delivery attempts.
- Products purchased under clearance, promotional discounts, or special offers.
- Minor color, size, or taste variations, as these are natural agricultural commodities.
- Damage or quality deterioration due to improper storage by the customer after delivery (e.g. exposure to moisture, direct sunlight, or pest infestation).
5. Customer Support
For any queries or issues regarding cancellations, returns, and refunds, please contact our support team:
- Email: info@mpdryfruits.com
- Phone: 7947428823
- Address: Juna Coat, Bheru Bazar, Balotra